Successful completion of this course will increase your knowledge and ability to:

• Recognize the difference between misunderstandings and agreements.
• Identify your communication style to better relate to those around you.
• Manage expectations by setting ground rules to create a unified working environment.

Successful completion of this course will increase your knowledge by:

• Learning which communication style you fit in.
• Discussing the strengths and weaknesses of each style.
• Practicing how to communicate by style.

Successful completion of this course will increase your knowledge by:

• Learning the five elements of rapport.
• Improving your understanding and paraphrasing skills in conversations.
• Practicing becoming active listeners.

Successful completion of this course will increase your knowledge and ability to:

• Notice, on a personal level, what needs to take place to make you trust someone.
• Apply the 10-10-10 rule to help you decide the consequences of a decision.
• Assess your Chapters'/workplaces' trust levels.

Successful completion of this course will increase your knowledge and ability to:

• Explore the two types of conflict
• Examine the escalation process
• To learn to handle different personalities

Successful completion of this course will increase your knowledge and ability to:

• Learn to listen effectively
• Discover obstacles to listening
• Practice the steps of active listening
• Assess your listening skills

Successful completion of this course will increase your knowledge and ability to:

• Identify your emotional triggers
• Learn to communicate feelings effectively
• Examine confrontational language and body language and use positive language
• Body language to keep conflicts from escalating

Successful completion of this course will increase your knowledge and ability to:

• Learn to separate negative emotions from the issue
• Establish credibility and trust
• Explore the basic reasons to ask questions
• Discover how to ask effective questions

Successful completion of this course will increase your knowledge and ability to:

• Understanding the four facets of awareness
• Controlling destructive thinking
• Becoming self-motivated

Successful completion of this course will increase your knowledge of resiliency by:

• Recognizing your value and identifying what's unique about you
• Learning how to recognize your inner voice and monitor your self-talk
• Making and maintaining connections to build resilience

Successful completion of this course will increase your ability to be a stronger leader by:

• Understanding self-respect as the foundation to respecting others
• Examining the individual behaviors that contribute to a respectful Chapter or workplace
• Learning how to maintain respect in a digital world

Successful completion of this course will increase your ability to be a stronger leader by:

• Discussing what an inclusive environment is and how each of us plays a role
• Learning how to successfully have open conversations when it comes to diversity and inclusion in a respectful manner
• Discussing how to stand up for our values
• Reaffirming our commitment to values that we pledged during The Ritual

Successful completion of this course will increase your ability to recruit diversity by:

• Defining diversity and evaluating your Chapter's state of diversity.
• Learning how bias plays a role in recruiting.
• Discussing ways to create a more inclusive environment.

 Successful completion of this course will increase your knowledge and ability to:

• Examine the elements of failure
• Learn to overcome mismatches between skills and situations
• Explore how to thrive in your new role
• Discuss the mistakes new Officers make

Successful completion of this course will increase your knowledge and ability to:

• Evaluate your willingness to delegate
• Explore your role as an Officer in delegating
• Identify tasks and projects appropriate for delegation
• Outline the steps in delegation

Successful completion of this course will increase your knowledge and ability to:

• Explore the types of motivation
• Learn to praise others effectively
• Discuss informal and formal rewards

Successful completion of this course will increase your knowledge and ability to:

• Define an Officer as a manager
• Identify your management strengths
• Pinpoint areas to improve as an Officer
• Discuss the characteristics of a leader

Successful completion of this course will increase your knowledge and ability to:

• Determine your current state of life balance
• Establish S.M.A.R.T. goals
• Set priorities to ensure the success of your goals

Successful completion of this course will increase your knowledge and ability to:

• Identifying your personal boundaries
• Establish personal boundaries
• Learn to say no diplomatically

Successful completion of this course will increase your knowledge and ability to:

• Explore the benefits of risks
• Evaluate what kind of risk-taker you are
• Minimize the risk in risky decisions
• Prepare for the unexpected

Successful completion of this course will increase your knowledge and ability to:

• Discover indicators of "hurry sickness"
• Explore different time-management tactics
• Learn to prioritize tasks
• Create effective to-do lists

Successful completion of this course will increase your knowledge and ability to:

• Define clutter
• Create a system for maintaining a clutter-free environment
• Optimize your work-space

Successful completion of this course will increase your knowledge and ability to:

• Identify the types of procrastinators
• Explore why we procrastinate
• Develop methods to overcome procrastination

Successful completion of this course will increase your knowledge and ability to:

• Identify distractions
• Learn to use your time wisely
• Eliminate tainted time and focus on present tasks

Successful completion of this course will increase your knowledge and ability to:

• Managing your time using tools to become more productive
• Dealing with deadlines
• Saving time by automating tasks

Successful completion of this course will increase your knowledge and ability to:

• Define the stressors in your life.
• Learn the three phases of fight or flight.
• Conquer burnout.

Successful completion of this course will increase your knowledge and ability to:

• Assess how your mood affects stress.
• Learn physical and mental ways to manage stress.
• Find balance in your life.

Successful completion of this course will increase your knowledge and ability to:

• Learning the benefits of innovation
• Exploring the various multiple intelligences
• Identifying the characteristics of creative people

Successful completion of this course will increase your knowledge and ability to:

• Learning the four stages of the creative process
• Exploring how to innovate as a team
• Developing and implementing an action plan

Successful completion of this course will increase your knowledge and ability to:

• Identifying your strengths and needs for leading change
• Learning how to manage resistance to change
• Exploring ways to garner commitment through the change process

Successful completion of this course will increase your knowledge and ability to:

• Prepare for an interview
• Answer and ask questions during an interview
• Improve interview techniques

Successful completion of this course will increase your knowledge and ability to:

• Learning the five steps to take for handling difficult situations.
• Turning criticism into constructive feedback.
• Discussing three steps to manage emotions.

Successful completion of this course will increase your knowledge by:

• Learning about the steps to take before having a conversation.
• Discussing appropriate communication to diffuse difficult situations.
• Practicing becoming better listeners.

Successful completion of this course will increase your knowledge by:

• Recognizing problems before they become difficult.
• Handling sensitive situations to avoid escalation.
• Communicating properly to diffuse difficult situations.

Successful completion of this course will increase your knowledge of a goal setting by:

• Understanding what makes a goal attainable.
• Discovering your strengths, weaknesses, opportunities and threats when setting goals.
• Avoiding common mistakes when identifying achievable goals.

Successful completion of this course will increase your knowledge of a strategic plan by:

• Discussing the importance of a strategic plan.
• Practicing strategic thinking.
• Completing the five steps to a strategic plan.

Successful completion of this course will increase your knowledge of a strategic plan by:

• Working as a group to create goals.
• Defining SMART objectives to give us realistic ways to complete the goals.
• Establishing an action plan to complete the goals.

Successful completion of this course will increase your knowledge by:

• Apply the five actions that result in creative problem-solving.
• Articulate how failure and risk-taking are the core of innovation.
• Determine your own creative style.

Successful completion of this course will increase your knowledge by:

• Discussing why people should join Phi Sigma Pi.
• Using a sales approach to get people to join.
• mastering an elevator pitch.

Successful completion of this course will increase your knowledge by:

• Implement a four-step process for giving effective feedback.
• Choosing language that conveys the specific results you want.
• Handle recurring situations.

Successful completion of this course will increase your knowledge by:

• Implement the three keys to receiving feedback.
• React positively when receiving feedback.
• Evaluate feedback and determine its importance and validity.

Successful completion of this course will increase your ability to be a stronger leader by:

• Discovering three key communication phrases that will assist in expressing your vision
• Learning how to inspire other about the vision of your organization
• Establishing responsibilities to stay focused on your mission

Successful completion of this course will increase your knowledge by:

• Discussing how establishing trust improves your personal accountability.
• Learning how to proactively seek and act on feedback.
• Reflecting on past examples of accountability to improve in the future.

Successful completion of this course will increase your knowledge by:

• Identifying elements of the assertiveness continuum and where you fit
• Understanding personal blocks to assertiveness
• Gaining assertiveness through positive self-talk

Successful completion of this course will increase your knowledge by:

• Employ three common decision-making patterns.
• Recognize symptoms of groupthink and implement strategies to avoid it.
• Practice reaching consensus.

Successful completion of this course will increase your knowledge by:

• Explain the benefits of healthy conflict and how to implement it.
• Implement the steps to confront and resolve conflict.
• Examine the various styles of handling conflict.
• Determine when to let go.

Successful completion of this course will increase your knowledge by:

• Define a team.
• Establish the foundations of a team.
• Explore the role of a team member.
• Discuss the benefits of a team.
• Discover your role as a team player.

Successful completion of this course will increase your knowledge by:

• Evaluate the effectiveness of a team.
• Identify the characteristics of effective and ineffective teams.
• Explore informal teams.
• Discuss team norms.

The How We Connect Module focuses on building rapport with others through effective communication. Successful completion of this course will increase your knowledge and ability to:

• Determine the ways we connect and understand one another
• Understand and develop methods for paraphrasing or summarizing
• Learn to identify methods for encouraging

The Coping with Change Module focuses on strategies for adapting to and accepting change. Successful completion of this course will increase your knowledge and ability to:

• Evaluate your personal response to change
• Recognize the stages in the change cycle
• Learn to cope with change in a professional way

The Filter Bubbles Module focuses breaking out of perceptions to communicate more effectively. Successful completion of this course will increase your knowledge and ability to:

• Identify differences in communication based on gender, culture or generational differences
• Explore filters' impact on how messages are encoded and decoded
• Monitor various communication filters including age, culture and gender

The Assert Yourself Module focuses on being assertive. Successful completion of this course will increase your knowledge and ability to:

• Learn what assertiveness is and the benefits of being assertive
• Establish a strong inner attitude
• Explore the four different types of behavior
• Use "I" statements to express emotions

The No Brother Is an Island Module focuses on how to delegate successfully. Successful completion of this course will increase your knowledge and ability to:

• Examine the need for delegation
• Choose the right tasks to delegate
• Identify the right people to delegate to
• Delegate in the right way

The Stoking the Bonfire Module focuses on avoiding burnout. Successful completion of this course will increase your knowledge and ability to:

• Recognize the symptoms of burnout
• Find greater balance in your life
• Build energy to combat burnout

The Charting the Waters Module focuses on leading efficient meetings and projects. Successful completion of this course will increase your knowledge and ability to:

• Conduct meetings efficiently
• Hold team members accountable
• Keep your team on track

The Overcoming Obstacles to Motivation Module focuses on learning to overcome obstacles to motivation. Successful completion of this course will increase your knowledge and ability to:

• Think about what motivates us
• Identify obstacles to our motivation
• Develop strategies to overcome common obstacles

The Answering the Tough Questions Module focuses on how to interview successfully. Successful completion of this course will increase your knowledge and ability to:

• Prepare for an interview
• Answer and ask questions during an interview
• Improve interview techniques

The Creating a SMART Plan Module focuses on how to create a Strategic Plan. Successful completion of this course will increase your knowledge and ability to:

• Discussing the importance of a strategic plan
• Completing the five steps to a strategic plan
• Establishing an action plan to complete the goals you create for your Chapter

The Developing Rising Stars Module focuses on identifying leadership potential and planning for development. Successful completion of this course will increase your knowledge and ability to:

• Identify leadership qualities necessary for success
• Pinpoint leadership potential based on performance expectation and organizational values
• Use an action plan as a tool for leadership development

Successful completion of this Module will increase your knowledge and ability to:

• Discover why conflicts arise
• Investigate how you approach conflict
• Explore different ways to resolving conflicts

Successful completion of this Module will increase your knowledge and ability to:

• Discussing the impact of retention
• Effectively responding to concerns about joining Phi Sigma Pi
• Exploring strategies to keep Initiates/Potential New Members/Members motivated

Successful completion of this course will increase your knowledge and ability to:

• Identify attitudes that cause negativity
• Determine areas of interest that promote positive attitudes
• Implement behavior changes that result in attitude changes

Successful completion of this course will increase your knowledge and ability to:

• Discover different levels of meaning
• Identify the various purposes of communication
• Examine the communication process
• Explore barriers to communication
• Discuss message comprehension

Successful completion of this course will increase your knowledge and ability to:

• Determine your current state of life balance
• Understand causes of imbalance
• Identify strategies to find life balance
• Recognize ways to nurture yourself and things important in your life

Successful completion of this course will increase your knowledge and ability to:

• Prioritize your work to support your goals
• Develop proactive planning and scheduling
• Plan for the unexpected
• Work with your internal clock

Successful completion of this course will increase your knowledge and ability to:

• Identify and guard against groupthink mentality
• Make effective decisions by reaching consensus

Successful completion of this course will increase your knowledge and ability to:

• Optimize seven seconds to make a great first impression
• Effectively make introductions
• Engage in the art of small talk

Successful completion of this course will increase your knowledge and ability to:

• Identify the benefits of succession planning
• Explore the keys to effective succession planning
• Develop thinking for long-term success